At VIRELUNAE, we want you to feel confident when shopping with us. This Returns & Refund Policy explains how returns, refunds, and order issues are handled.

1. Return Window

Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

2. How to Request a Return

To start a return, please contact us at contact@virelunae.com with your order number, full name, and reason for the return. Items sent back without first contacting us may not be accepted.

3. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will review the case and provide a suitable solution.

4. Non-Returnable Items

We cannot accept returns for items that have been used, damaged after delivery, altered, installed incorrectly, or returned without original packaging.

5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

6. Refund Processing Time

Approved refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error. Shipping fees are non-refundable unless required by law.

8. Order Cancellations

Orders may be cancelled only if they have not yet been processed or sent to fulfillment. Once an order has been processed, it may no longer be possible to cancel it.

9. Lost or Delayed Packages

Delivery times may vary depending on your location, carrier delays, customs processing, or seasonal demand. If your package is significantly delayed, please contact us so we can assist with tracking and support.

10. Contact Information

For return or refund questions, please contact us at:
contact@virelunae.com